Get in Touch

Have a question about your order or a product? We're happy to help!

Email us: support@Horrorcells.co.uk Business Hours: Mon–Fri, 9am–6pm (GMT)

Phone: 07404366918 (10am- 4pm)

Response Time: We aim to reply to all inquiries within 1 business day.

🚚 Shipping FAQ

How long does shipping take?
- Orders are typically processed within 1–2 business days. Once shipped, domestic orders arrive in 3–5 business days, while international shipping varies by location (usually 7–14 days).
How do I track my order?
- As soon as your order ships, you will receive an email with a tracking number.
Do you ship worldwide?
- Yes! We ship to most countries. Shipping costs and delivery times will be calculated at checkout based on your specific location.
What if my package is lost or stolen?
- We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. However, please contact us at Support@horrorcells.co.uk, and we will do our best to help you locate it.

What is your return policy?
- We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What items are returnable?
- Items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging.
How do I start a return?
- To start a return, contact us at Returns@horrorcells.co.uk , If your return is accepted.
When will I get my refund?
- Once we receive and inspect your return, we will notify you. If approved, you’ll be automatically refunded on your original payment method within 10 business days.